Support
Most things have a quick answer. If yours doesn't, we'd love to hear from you.
Troubleshooting
My pet disappeared.
It hides over full-screen apps, and it might be hidden from the menu bar: click the corgi icon there and choose Show Pet. During a Focus or focus session it’s curled up at the end of the Dock.
It isn't reacting to things.
Check Settings › Reactions; each reaction has its own switch and a ▶ button to preview it. If you’re in a Focus, it stays quiet on purpose.
Meeting reminders aren't working.
Turn on “Remind me before meetings” and allow Calendar access in System Settings › Privacy & Security › Calendars.
How do I stop it from opening at login?
Settings › General › turn off “Launch at login”.
How do I make it quieter or calmer?
Turn off any reaction in Settings › Reactions, or turn on “Reduce motion” so it stays in place.
How do I uninstall it?
First choose Deactivate on This Mac in Settings › About › Licence to free your licence. Then quit DockPal from the menu bar and drag it from Applications to the Trash. To erase everything else it stored, delete the files listed in the Privacy Policy.
Why doesn't it dance when I play music in my browser?
It reacts to Music and Spotify only. Those two apps announce when they start and stop playing, so no permission is needed. Other players, such as a browser, aren’t seen.
Before you write
It helps to know:
- Your macOS version
- Your DockPal version (Settings › About)
- Your Dock position